Comparing Book Design Services

All service providers, book designers included, are challenged by the way clients “shop” for our services, so why is this so, and what can be done about it?
Owning a service business used to be a lot easier. Join the local Chamber of Commerce, advertise in a few local newspapers, place a few phone calls to businesses in need of your services, make a few appointments, and pretty soon you’d establish a sizable and loyal customer base.

Competition was generally limited to others in your own community, so pricing was based on the local cost of living and local client expectations. These expectations, in turn, were shaped by the condition of the local economy at that point in time…or, to state it another way, the playing field was relatively level.

Not so today. Now, with the prevalence of freelance design sites, and heaven help us, freelance contest sites, book designers must defend ourselves against a global, 24/7 assault. Why? Because in many cases, common sense is no longer driving the decision-making process.

Hey, don’t get me wrong. I welcome the opportunity to work with people from other states who need book design services. What I don’t welcome is the way that services are now “shopped for” as if they were commodities.

Like everyone else, I look for the best price when I buy retail products…the supermarket that has Oreo cookies on sale this week is more likely to get my business than others that don’t. But products and services are two different things, and they shouldn’t be shopped for in the same way. This message has been lost in our new, online world.

Products are identical from one store to the next. It’s easy to compare package size and features, then conclude that the cheaper price makes sense. Services are intangible and a determination of quality must be made before purchase, including how well the human beings who offer the service will treat you, how quickly they will respond to your questions, how quickly they will produce your book, and how competent the book design will be.

Asking for a price before understanding these intangible, but crucial, factors doesn’t provide enough information. Services offered at the same or lower prices cannot be objectively compared — they must be experienced. Choosing a service provider with the lowest price can easily disqualify the best designer for YOU.

Low prices usually correlate with low experience. Higher price usually means that the designer has been around the block a few times and will spend much more time creating a truly unique book cover instead of cutting corners and using a template.

An experienced book designer  understands that a great deal of collaboration and communication is necessary to arrive at a cover design that works, and they build this time into their estimate. A beginner may not anticipate this and quote a price that covers the design time alone. When you exceed this amount of time, the beginner may get cranky, or abandon the project entirely.

An experienced designer also knows what NOT to do. We’ve fixed book covers for clients who chose a low-cost designer who didn’t understand that creating a file for print is very different than creating a file for the web.

An experienced designer knows that next month, or next year, or the year after that, they’ll be spending big bucks for new computers and software. Beginning designers who charge low prices often use outdated equipment or software that will cause problems at the printer.

An experienced designer incurs the expense to archive your job safely, so that two years from now, when it’s time to reprint  your book, the files will be available. Beginning designers who find that their low prices do  not provide an adequate living may move on to another career, taking your precious files with them.

You’ve spent a lot of time writing your book. When it’s time to shop for the good design you need to help it sell, my recommendation is to buy experience…after you talk with the person who will provide it, and determine if they are the partner you need. Yes, experience costs more, but you will receive true value for every dollar spent, and the process will be enjoyable rather than a nightmare.

Have questions about self-publishing or book design? Ask us! We’re happy to help. Learn more at http://www.1106design.com

Michele DeFilippo, owner, 1106 Design